How recovery escrow works on Digital Asset Investigations
No black boxes. Here is how complaints are reviewed, KYC is checked, recovered funds are reflected in escrow, and withdrawal eligibility is authorized.
Step 1: Open a Complaint
Open a recovery complaint and upload the details needed for case review: transaction hashes, screenshots, receipts, wallet addresses, chat logs, and a clear incident summary. The initial review is free.
Step 2: Verify KYC
KYC is reviewed before any withdrawal path opens. Required checks include government ID, selfie verification, proof of address, phone verification, and email verification. Additional evidence or release conditions may be requested before approval.
Step 3: Recovery Operations Review
The recovery operations team reviews the case file, requests more evidence where needed, and issues client updates. Once recovered funds are confirmed, the escrow account record is updated and the client can view the balance in the portal.
Step 4: Authorize Withdrawal
Clients may request withdrawal by Bank Transfer, Visa/Mastercard card payout, or PayPal. Release conditions, dispute pauses, eligibility decisions, receipts, and paid status are handled through protected review and provider-confirmed workflows.
What each escrow status means
Every recovery case displays an escrow status so the client knows whether recovered funds are pending, secured, frozen, eligible, or paid.
Awaiting the funding deposit to be confirmed by the licensed escrow partner.
Funds are confirmed held by the escrow partner and locked pending approvals.
The escrow has been cleared for release after approval or documented resolution.
Release eligibility has been approved and is ready for provider payout review.
A dispute is open. Release is paused while evidence is reviewed.
Release is paused pending additional verification. No funds can move.
The escrow partner has confirmed the release. The case can be closed.
Funds are processed only through licensed payment/escrow partners where available.
Withdrawal opens only after release authorization
Eligibility and provider actions are handled through protected server-side workflows. Money is never moved directly from the browser.
Path 1 - KYC and conditions cleared
When KYC is verified and all custom withdrawal conditions are cleared, the case moves to final release review before escrow is marked Ready for Release. The review reason is recorded, required receipts are generated, and payout is requested only through protected provider workflow.
Path 2 - Resolved dispute or verification hold
If a dispute, KYC hold, or suspicious activity flag is raised, release is frozen while evidence is reviewed. Only a documented resolution can make the escrow eligible again.
Funds are marked paid or released only after server-side provider or internal confirmation. Funds are processed only through licensed payment/escrow partners where available.
Security & compliance
Built around recognized security frameworks
The security, privacy, and data-protection standards the Digital Asset Investigations platform is organized around.
ISO 27001ISO 27001Security management
CJIS ACECJIS ACEAudit commitment
NIST 800-53NIST 800-53Control mapping
DFARSDFARSDefense controls
GDPRGDPRPrivacy framework
SOC 2 Type IISOC 2 Type IIAudit readiness
SSL SecureSSL SecureTLS encryption
Ready to open your recovery complaint?
Submit your complaint for free review, complete KYC, and track recovered funds in a secure escrow account.